The confidentiality agreement includes the method of data collection and how to protect users’ personal information. It is crucial to review and examine the details of this agreement.
We are not interested in any personal information of a specific individual; rather, we collect personal information from those wishing to use the IXIR Plus website or related
web pages (including but not limited to your buying and selling of goods, or when you contact our customer support team via phone or email). Once you provide us with your personal information, you authorize us to process this information in accordance with the terms and conditions of the confidentiality agreement. We may modify the confidentiality agreement at any time, and this modification will be announced by publishing the amended version on the website. The modified version of the confidentiality agreement will be effective from the date of publication. Your continued use of the website after publication will be considered an acceptance of the terms and conditions of the modified version regarding how we process and handle your personal information that you have provided. The confidentiality agreement covers the following activities, which are detailed in the
clauses below:
Collecting and retaining your personal information that you dealt with, provided,
or modified.
Our use, review, and modification of your personal information as needed.
Your use of your personal information and that of other users.
Using, accessing, browsing, and modifying your personal information.
Communication tools with third parties via the internet.
Browser software used on your personal device.
No misleading or fraudulent emails.
Protecting your personal information.
How to contact us for inquiries about the confidentiality agreement.
The confidentiality agreement covers the following activities, which are detailed in the
clauses below:
Clause 1: Collecting and retaining your personal information that you dealt with, provided, or modified
As part of registration on the site, you will be required to provide us with certainpersonal information, such as your name, shipping address, email, and/or phonenumber, as well as other similar information. Additionally, to verify your identity, we mayrequire you to provide us with valid proof (such as a copy of your passport, visa, orresidence permit, national ID, and/or driver’s license)
We may also need to collect certain financial information from you, such as your credit
card and/or bank account details to be added to your account information on the site.
This financial information is used for billing purposes and to complete your transactions
on the site.
Information related to social media, such as usernames, content, and other data shared with us by any third party, may be used in our services (such as apps, tools, payment methods, and other plugins provided by social media platforms like Facebook, Google, LinkedIn, Pinterest, Twitter, and YouTube) or uploaded to various social media pages (such as our social media pages or those we have access to). Once you have registered on the site, you should not post any personal information (including any financial information) on any part of the site except for the “Account Management” section. This is to protect you from potential fraud or identity theft. Posting any of your personal information on any part of the site other than your account could be considered a violation of this agreement and may result in action being taken
against your membership on the site.
All your activities and transactions on the site, whether buying, selling, or listing items, withdrawing or depositing funds, or other transaction related activities, will be recorded. Please note that we may use your IP address, which is a unique number assigned by your Internet Service Provider (ISP), to analyze your activity patterns on the site and improve your management of the site. We may also collect additional information about your browsing details.
We may collect additional information from or about you in other ways not specifically mentioned here, such as recording phone calls with support staff or the sales team or through your responses to surveys. We may also collect information for statistical purposes, with the names of the data subjects remaining anonymous.
Clause 2: Our use of your personal information
We only use your personal information to provide support services from the sales andtechnical support teams, measure and improve our services to you, prevent illegalactivities, enforce our agreement with you, facilitate operations, collect fees, and sendyou promotional emails. We may also verify the information you provided to thirdparties, such as sharing some of your personal information with banks or credit cardauthorizers to process and verify services with third parties for security enhancementpurposes.
Despite our efforts to maintain your confidentiality, we may need to disclose your personal information to law enforcement agencies, government authorities, or third parties when required by court orders or other legal directives, to comply with the law, or when we believe that disclosing your personal information may prevent physical harm or financial loss or report suspicious activity or investigate potential violations of the terms and conditions of the user agreement.
In the event that IXIR Plus or any of its subsidiaries or business assets is sold, we may disclose your personal information to the potential buyer in order to continue site operations.
We may share your personal information with members on other sites, as part of an auction or purchase transaction on the site under “Buy Now.” For example, at the end of a successful auction, we provide the seller and winning buyer with information about each party to help complete the transaction successfully. This personal information is what you provided us upon registration on the site, so it should always be updated. Additionally, the information related to the goods you purchase or the services you benefit from may include details about the user’s identity, feedback, and comments related to your use of the site. Otherwise, we will disclose your personal information to a third party after obtaining your clear consent.
We do not sell or rent any of your personal information to third parties in the normal course of our business, and we will only share your personal information as described in this confidentiality agreement.
Once you register on the site, you are deemed to have given us clear authorization to send you promotional emails about our services, as well as emails regarding changes and new developments on the site. If at any time you decide that you no longer wish to receive such emails, you can opt-out by selecting the unsubscribe link at the bottom of any of these emails or by visiting the “My Account” section on the site.
Clause 3: Your use of your personal information and that of other users
Members may need to share personal information (including financial information) witheach other in order to complete transactions on the site. You must respect theconfidentiality of other members on the site at all times.
We do not guarantee the confidentiality of your information when you share it with other members, so you should request information regarding the level of confidentiality and security agreements from any other members on the site before proceeding to provide them with any data or financial or personal information. You may contact our customer service staff to verify the legitimacy and security of the request.
This confidentiality agreement does not cover your disclosure of your personal information to a member on another site. You agree to use any personal information you receive from a member on another site solely for the purpose of completing a transaction on our site and that you will not use the information received from a member on another site for any other purpose without clear authorization from the member on the other site. You acknowledge and agree that you will use the personal information received from users in accordance with this agreement.
Clause 4: Using, accessing, browsing, and modifying your personal
information
You can access and review your personal information through the “My Account”management page on the site. If your personal information changes in any way, or if you provide incorrect information on the site, you must update or correct it immediately,either by displaying it on “My Account” or by contacting customer service.
Please note that we will retain your personal information during and after your use of thesite as required by law, to overcome technical obstacles, prevent fraud, assist in anylegal investigations, and take any other actions prescribed by law.
Clause 5: Links to third-party websites
The site may contain links to other websites. Please note that we are not responsible forthe security or practices of other websites.
We encourage you, when moving from our site to any other site, to read the confidentiality agreement of those websites if you intend to provide them with your personal information.
Our (Confidentiality Agreement) applies only to the personal information we collect on our site.
Clause 6: Browser software used on your personal device
Like many internet sites, our site uses small software files that are installed on your computer’s hard drive. When you visit certain internet pages on the site, the record recognizes the browser by a unique and random number.
The cookies we use do not reveal any of your personal information. These cookies help us improve your performance on the site and assist us in understanding which parts of the site are most used. You are free to disable these cookies if your browser allows it, although this may prevent you from using the site
Clause 7: No destructive or fraudulent emails
We do not tolerate destructive emails. To report any destructive or fraudulent emails, please send an email to info@ixir.plus. Any communication intended to send emails that cause harm to us, or any content will lead to a breach of the user agreement. We automatically screen emails and may manually filter them to detect any destructive messages, viruses, harmful attacks, or other malicious or illegal activities.
Clause 8: Protecting your personal information
We retain your (confidentiality agreement) information in electronic files in the United Arab Emirates. When you provide us with your personal information, you have granted us responsibility for retaining this information in the United Arab Emirates. We take all precautions to maintain your (confidentiality agreement) information by preventing access to it by unauthorized parties or using or disclosing it without permission.
However, the internet is not a secure medium, and we do not guarantee the confidentiality of your personal information. You should enter your username and password every time you wish to log into your account or complete transactions on the site. Carefully choose a password using distinctive numbers and characters. Do not disclose your username and password to anyone. If you believe your username or password has been compromised, immediately contact the customer support team and change your password by accessing your account on the site.
Clause 9: How to Contact Us for Privacy Policy Inquiries
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, you can contact us via the email or phone number provided in the “Contact Us” section of the website.
